About us

is researcher and consultant for the service industry. When scientific discussion about service quality emerged in the mid-1980s, he conducted academic research and held various lectureships. As editor of the nation-wide survey »Kundenmonitor Deutschland« he has been dealing with key drivers of highest customer satisfaction and has been developing service products for the enhancement of customer value and customer retention.
frank.dornach@kundenmonitor.eu

is in charge for the markets Do-it-yourself, Retail, Opticians and Car Repair Shops.
rene.rieder@kundenmonitor.eu