Company

KundenMonitor is an independent European market research and consulting agency specialising in the measurement and improvement of customer satisfaction and customer loyalty.

Based on scientific analysis and our longstanding experience in the field of customer satisfaction research, we offer individual companies reliable data on the quality and strength of their customer relationships and interpret them in a national, cross-industry comparison.

As we are the official distribution partner for the results of the Kundenmonitor surveys of Switzerland, Austria and Germany, we can offer you access to the most comprehensive benchmark database in the field of customer orientation.

The Kundenmonitor Germany database in particular encompasses results and time series about more than 600 companies dating back to 1992.