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Kundenmonitor Austria measures the satisfaction of Austrian consumers and was conducted for the first time in 2008 modelled on the design of Kundenmonitor Switzerland.

Kundenmonitor 2009:
Top Performances in Customer Satisfaction

Companies (at least 100 respondents) showing top-performance in customer orientation, are:

*Mean value of overall satisfaction using a scale from »extremly satisfied« (1) to »not satisfied« (5)

Study Design 2009

For a detailed overview please check the downloads on the left (partly in German).